Returns & exchanges
- We are so glad you chose Bub Mats for your little one! However, due to some reason if you wish to return the mat, we do offer a 30-day returns policy. You can either return or exchange the product within 30 days of receiving the product.
Returns + Exchanges:
Please visit our return portal at:
https://bubmats.com/apps/redo/returns-portal -
- Returns & exchanges must be made within 30 days of receiving the product
- We happily accept unused items in their original packaging
- Due to hygiene reason, If your product has been used, we will not accept a refund
- Please read our care instruction carefully. If you wash the covers and use a tumble dryer excessively, we will not accept a refund.
- We do not accept refunds if your mat, the waterproof cover or the latex is used by pets. This is not designed to be used by pets
- There are no additional fees for refunds; however, customers are responsible for the return shipping costs
- Upon receiving the item, we will refund your original payment method, deducting the return shipping expenses
- Please anticipate a refund processing time of 5-7 business days to your original payment method due to bank processing timelines
Want to exchange or get store credit instead? No problem, we'll take care of the shipping fee as long as re:do is selected during checkout.
If re:do is not selected during checkout, you will bear the shipping costs for your exchanged item, and any price difference will be charged to your original payment method. We cannot add re:do after order processing. Your exchange will be electronically processed upon receipt of the original item at our warehouse.
Furthermore, if a return is initiated without selecting re:do during checkout, you will be responsible for the return shipping fees. We cannot add re:do retroactively after order processing.
Still have questions? Please send us an email at team@bubmats.com and our Customer Service Team will get back to you within 48 hrs.
