Returns & Refund Policy
We are so glad you chose Bub Mats for your little one! However, due to some reason if you wish to return the mat, then we do offer a 30-day returns policy. You can either return or exchange the product within 30 days to be eligible for a complete refund.
But we do have one condition. The product must be returned unopened and should be in unused condition.
We will offer a replacement if the goods are damaged or defective. If you cover is damaged, we will replace it, if your waterproof cover is damaged we will replace it.
* We do not accept refunds if your mat, the waterproof cover or the latex is used by pets. This is not designed to be used by pets.
* Due to hygiene reason, If your product has been used, we will not accept a refund.
* If you wash the covers and use a tumble dryer excessively, we will not accept a refund.
In case you wish to return your Bub Mats product, then please send us an email at email@example.com with your order name and number, as well as please include the reason as to why you would like to return your product. The reason will help us get better and make sure that the next time we deliver a product that you and your bub will love!
Our Customer Service Team will then ask a few mandatory questions regarding your return in order to for us to avoid people taking advantage of our system.