Returns & exchanges

• We are so glad you chose Bub Mats for your little one! However, due to some reason if you wish to return the mat, we do offer a 30-day returns policy. You can either return or exchange the product within 30 days of receiving the product.
  
  Returns + Exchanges:
  Please visit our return portal at:
  https://bubmats.com/apps/redo/returns-portal
  
• 
  - Returns & exchanges must be made within 30 days of receiving the product
  
  - A return label will be generated by Bub Mats at the customer's expense.
  
  - We happily accept unused items in their original packaging (minus a $15 restocking/repacking fee per order)
  
  - Why do we charge for repacking fee?
  We charge a $15 repacking fee to cover the cost of labor and time required to inspect, repackage, and ensure the product is in resalable condition. This helps us maintain high-quality standards for all our customers.
  
  - Due to hygiene reason, If your product has been used, we will not accept a refund
  
  - Please read our care instruction carefully. If you wash the covers and use a tumble dryer excessively, we will not accept a refund.
  
  - We do not accept refunds if your mat, the waterproof cover or the latex is used by pets. This is not designed to be used by pets
  
  - There are no additional fees for returns; however, customers are responsible for the return shipping costs
  
  - Upon receiving the item, we will refund your original payment method, deducting the return shipping expenses
  
  - Please anticipate a refund processing time of 5-7 business days to your original payment method due to bank processing timelines
  
  Want to exchange instead? No problem, we'll take care of the shipping fee as long as re:do is selected during checkout.
  
  

  If re:do is not selected during checkout, you will bear the shipping costs for your exchanged item, and any price difference will be charged to your original payment method. We cannot add re:do after order processing. Your exchange will be electronically processed upon receipt of the original item at our warehouse.

  Furthermore, if a return is initiated without selecting re:do during checkout, you will be responsible for the return shipping fees. We cannot add re:do retroactively after order processing.
  
  

Still have questions? Please send us an email at team@bubmats.com and our Customer Service Team will get back to you within 48 hrs.